Terms & Conditions
1.1 The www.nobelexpress.com website, (the "Site") is provided to you by Nobel Express Ltd. (“Nobel”, “Us”, “We”), a limited liability company duly registered and incorporated in Malta with registration number C 93307 and registered address 68 Northfields Penthouse 9, Independence Avenue, Mosta MST 9026, Malta.
1.2 This document sets out the terms and conditions of use of the Site and the conditions of purchase of products and services marketed through the Site (hereinafter referred to as the "Terms and Conditions").
1.3 YOU MUST READ THESE TERMS AND CONDITIONS BEFORE USING THE SITE. If you use the Site you are agreeing to abide by all of the provisions set forth in these Terms and Conditions, applicable between you and Nobel. If you do not agree to the Terms and Conditions, please do not use the Site.
1.4 Nobel reserves the right to change the Terms and Conditions at any time. Any such changes to the Terms and Conditions will only be effective for new orders, registered after the publication of the amended Terms and Conditions on the Site. Thus, please check the Terms and Conditions section before each purchase made on the Site, because changes may have intervened since your last visit.
1.5 Nobel may discontinue, change, or suspend any aspect of the Site at any time. Nobel may change, discontinue, or suspend the availability of any Products or of the Site itself. Nobel may impose limits on features, including services, use, or restrict your access to parts or all of the Site, without notice or liability.
1.6 Our service provided by Nobel through the Site is directed to persons that are of eighteen (18) years of age or over.
1.7 This service provided by Nobel through the Site is for your personal use only.
1.8 If you access the Site from outside the European Union, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
1.9 The prices displayed on this Site are quoted in Unites States Dollars (USD), Euro (EUR) and/or Great Britain Pound (GBP). You may select which of the 3 (three) available currencies you wish to use for the performance of any payments on the Site. By continuing the transaction and placing an Order you are agreeing with the price and all applicable fees. The prices presented on the Site include all applicable taxes which may be reasonably calculated in advance.
2.1 “Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with Nobel Express Limited; whereby control shall mean direct or indirect ownership or control of more than 50% of the voting rights in an entity, or any other significant percent as defined by the law governing the respective entity’s place of incorporation.
2.2 “Beneficiary” means the individual located in Liberia to which you instruct Us to deliver the Products purchased form the Site.
2.3 “Content” means all materials on the Site (including, but not limited to articles, photographs, images, illustrations, audio clips, video clips, graphics, sound, music, text, demonstration programs, downloadable items, software and underlying code).
2.4 “Delivery Area” means the locations to which the Products sold on the Site may be delivered to (booth through direct delivery and through pick-up points), within Liberia, as detailed in the Delivery Area page of the Site: https://www.nobelexpress.com/delivery-areas.
2.5 “Product” means the products sold by Nobel om the Site, including, without limitation, rice, canned food and other food and non-food products.
2.6 “Order” means the express request submitted by you online, through completing the necessary technical steps as requested from time to time by the Site, to purchase Products to be delivered in the Delivery Area, under the conditions provided by the present Terms and Conditions. If you are a resident of the United States of America, you may also place an Order by telephone, by contacting Us at +1 888 747 9865.
2.7 “Customer” or “You” means the individual who instruct Us to deliver the Products purchased form the Site.
3 PLACING AN ORDER
3.1 The Site allows you to place Orders for the purchase of Products to be delivered to a Beneficiary designated by you located in the Delivery Area.
3.2 Orders may be placed online. If you are a resident of the United States of America, Orders may be placed also through telephone.
3.4 The Products presented on the Site are subject to a summary presentation indicating the main characteristics of the Products. The photos that accompany them have no contractual value. Nobel takes all measures to ensure that the information published on the Site, including the description of the Products, as well as the prices listed, is, at all times, correct and complete. However, mistakes can also be made. In such situations, Nobel will try to eliminate all errors that occur as soon as possible. If Nobel finds that the error has affected / influenced your Order, it will try to inform you as soon as possible, giving you both the possibility to reconfirm the Order and the possibility of canceling it.
3.5 Online Orders. To place an Order online, you must register on the Site, create a user account by filling in our short online registration form and accepting these Terms and Conditions, and follow the steps detailed on the Site. In the registration process you will receive an email for finalizing the registration process. Please follow instructions provided within. Further information concerning online Orders is available on the Site in the How Does It Work? section: https://www.nobelexpress.com/how_does_it_work.
3.6 Telephone Orders. If you are a resident in the United States of America, to place an Order by telephone, please contact Us at +1 888 747 9865. Further information concerning telephone Orders is available on the Site in the How Does It Work? section: https://www.nobelexpress.com/how_does_it_work.
3.7 Order confirmation. After you place your Order online/via phone call you will receive an email with your Order information. The Beneficiary designated by you will be contacted via a phone call in Liberia the next working day, so please make sure that the phone numbers you provided are valid. Also, you have the responsibility to inform the Beneficiary of the Order placed by you, accordingly.
3.8 By completing and consenting to the information required to place an Order and by accepting these Terms and Conditions, you are instructing Nobel to execute a specific delivery. Every individual order constitutes a separate agreement between Nobel and you which is limited to the execution of a specific delivery. At no moment in time is a framework agreement concluded between you and Nobel which obligates Nobel to execute individual and subsequent deliveries.
3.9 Nobel reserves the right, in its sole discretion and without prior notice to:
cancel Orders relating to Products displayed on the Site due to technical errors or which, due to technical errors, show clearly erroneous/derisory prices (prices which may reasonably be, considered as erroneous/derisory by the average consumer), with the consequence of refunding the entire amount paid by you in consideration of canceled orders, if any, within 14 (fourteen) days;
request further information or documents from you to be able to complete an Order;
limit the Products contained within the Order – you will be informed with respect to any such limitation during the Order placement process;
refuse to complete an Order should the bank where your bank account is held reject payment;
cancel an account where there is reasonable suspicion that user is under 18 years of age and/or a fraudulent user;
amend, improve, correct, delete or adapt any sections within its website;
change, limit, terminate, suspend, remove or cease to provide its service, whether permanently or temporarily;
3.10 Nobel can also, at sole discretion, take any required action as deemed fit in order to prevent any fraud and also in case of suspicious transactions.
3.11 Furthermore, we do not assume liability for:
Malfunctions in communication facilities which cannot be reasonably considered to be under our control and that may affect the accuracy or timeliness of message you send to Us;
Any losses or delays in transmission of messages arising out of the use of any internet access service provider or caused by any browser or other software which is not under our control;
Viruses originating from third-parties or Your own personal devices;
Errors that are the result of incomplete or wrong information that you or a third-party provided;
Delays in the deliveries causes by incorrect contact information for the Beneficiary or in case the Beneficiary in not reachable;
Force majeure; and
4.1 Nobel charges a fee for the Products provided to You. you agree to pay such fees per Order to Nobel. All fees will be displayed immediately, upon placing the Order.
4.2 By placing an online Order, you are automatically authorizing the debiting of the whole amount of the Order, all fees and charges, on your credit/debit card or bank account. By agreeing to these Terms and Conditions you are guaranteeing that you are the rightful owner of the credit/debit card or bank account.
4.3 When placing an Order via phone, the payment will be processed over the phone and you will be requested to provide personal information such as billing details, delivery details as well as your debit/credit card information.
4.4 Prices of Products are subject to change without any prior notice and the changes will be enforced as soon as the new prices are updated on the Site, for all Orders placed after this moment.
4.5 Payments may only be performed by card (debit, credit) or via PayPal.
4.6 If you live in the United States of America and do not own a credit/debit card or a PayPal account, please call +1(888)747-9865/ +1(888)367-2303 and you will be directed to the nearest physical store in the United States of America selling our products. These stores can take cash payments and place the Order on your behalf.
5.1 The Products may be delivered exclusively in the Delivery Area.
5.2 When placing an Order, you will be able to select one of the following delivery options:
- Next day delivery in the following locations: MONROVIA, HARBEL and FIRESTONE. Please note that delivery is currently made to the nearest intersection to the designated address due to infrastructure restrictions. The delivery will be scheduled with the Beneficiary of your Order over the phone.
- Next day PICK-UP in the following locations (opened Monday to Saturday):
- BUCHANAN: Mohammed Barrie Business center, Opposite SDA school, Tubman Street
KAKATA: OMB Business Center, Kakata Main Street
GBARNGA: Pa Kollie Business Center, Gbarnga Broad St - after Total Gas station
GANTA: Taro Business Center, Ganta city - opposite NP gas station
MONROVIA: Nobel Liberia Office - SKD Boulevard next to the Total gas station, Paynesville
ZWEDRU: Triangle Enterprise, Bill White Store
5.3 The estimated delivery time for both Next day delivery to a designated address and Nest day PICK-UP is between 24-48 hours. Delivery shall be performed Monday to Saturday. Our delivery times may be affected during Liberian legal holidays.
5.4 Irrespective of the delivery option you choose, the delivery of the Products in the Delivery Area shall be free.
5.5 If you opt for the Next day PICK-UP, it is your responsibility to inform the Beneficiary with respect to the designated PICK-UP location where the Products will be delivered.
5.6 For additional information you may check the Delivery Area section of the Site: https://www.nobelexpress.com/delivery-areas.
6 RETURN POLICY (RIGHT TO WITHDRAW FORM THE DISTANCE CONTRACT CONCLUDED WITH NOBEL)
6.1 You have a period of 14 days (“Withdrawal Period”) to withdraw from the distance contract concluded through the Site, when placing an Order, for any reason and without a justification.
6.2 The Withdrawal Period shall expire after 14 (fourteen) days from:
the day on which the Beneficiary acquires physical possession of all the Products included in an Order; or
the day on which the Beneficiary acquires physical possession of the last Product, in the case of multiple Products ordered by you in one Order and delivered separately.
Exceptions to the right of withdrawal:
- the supply of goods which are liable to deteriorate or expire rapidly;
- goods and drinks delivered to you by regular delivery;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- the supply of digital content which is not supplied on a tangible medium if the performance has begun with the Beneficiary’ prior express consent and your acknowledgement that you thereby lose your right of withdrawal;
- sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt.
Please note that this list is not exhaustive. The purchased Products can be returned only if they keep the same condition and situation similar to the ones from the delivery date
6.3 Before the expiry of the Withdrawal Period, you may inform Us with respect to your decision to withdraw from part of the contract (i.e., return part of the purchased Products) or from the entire contract (i.e., return all the Products) by contacting Us at the following contact details:
E-mail address: email@example.com
Phone number: +1 888 747 9865
Mail address: Nobel Express Ltd: 68 Northfields Penthouse 9, Independence Avenue, Mosta MST 9026, Malta
or through the Live Chat available on the Site.
6.4 It is considered you have exercised your right of withdrawal within the Withdrawal Period if the communication concerning the exercise of the right of withdrawal is sent by you before that period has expired.
6.5 If you have exercised your right to withdraw from the contract you must return the purchased Products in relation to which you have exercised your right of withdrawal. In order to return the Products, you have the two options:
Request for the products to be collected directly from the Beneficiary, if the Beneficiary is located in MONROVIA, HARBEL and FIRESTONE (i.e., the location where next day delivery is possible);
Ensure that the Products are returned at Nobel Liberia Ltd, SKD Boulevard next to the Total gas station, Monrovia, Liberia or at any of our PICK-UP locations listed at clause 5.2, above (e.g., by the Beneficiary), no later than 14 (fourteen) days from the day on which you have communicated your decision to withdraw from the contract to Nobel.
6.6 Nobel shall reimburse all payments received from you, including, if applicable, the costs of delivery, without undue delay and in any event not later than 14 days from the day on which We are informed of your decision to withdraw from the contract and return the Products. In case of partial withdrawal, we will only reimburse the price paid for the returned Products.
6.7 Nobel shall carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise and provided that you do not incur any fees as a result of such reimbursement.
6.8 Nobel may withhold the reimbursement until We have received the Products back, or until you have supplied evidence of having sent back the Products, whichever is the earliest.
6.9 Refunds will be offered only on the initial payment instrument used for the Order. Any promotion or discount applied to an Order for which a refund is provided will be deducted from the amount of the refund.
6.10 FOOD PRODUCTS MAY ONLY BE RETURNED IF THEY HAVE NOT BEEN TAMPERED WITH, PARTIALLY OR FULLY CONSUMED, USED, OPENED OR UNSEALED. THE RIGHT TO WITHDRAW FROM THE CONTRACT IS NOT APPLICABLE IN CASE OF THE SUPPLY OF SEALED GOODS WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS AND WERE UNSEALED AFTER DELIVERY (E.G., FOOD PRODUCTS).
7 NOBEL CONTENT
7.1 The Content contained in the Site is intended for your informational, demonstration, and shopping purposes only. The Content is protected by copyright and owned or controlled by Nobel or the party credited as the provider of the Content. You must abide by all additional trademark, service mark, patent, copyright notices, information, or restrictions contained in any Content accessed through the Site.
7.2 Nobel does not warrant that Content contained in this Site will satisfy your requirements or that it is error or defect-free.
7.3 The Site and its Content are protected by copyright laws, and title to the Content shall not pass to you or any other user. You may not modify, reverse-engineer, disassemble, decompile, transcribe, store in a retrieval system, translate into any language or computer language, re-transmit in electronic, mechanical, photo-reproduction, recordation or otherwise in any form or by any means, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section 7.5 of these Terms and Conditions), create new works from, including derivative works, perform, display, distribute, or in any way exploit or alter, any of the Content or the Site in whole or in part. Use of the Content in a networked environment is prohibited. None of the Content or of the Products may be resold or redistributed without the prior written consent of Nobel, except what you may reproduce as provided herein.
7.4 Content or Product is subject to change without notice at the sole discretion of Nobel. If you violate any of the provisions contained in these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.
7.5 You may download or copy the Content, in accordance with the provisions contained herein, on the site for information, demonstration, and shopping purposes only, provided that each such copy contains the copyright notice as it appears in the original Content. Copying or storing of any Content for other than information, demonstration, and shopping purposes is expressly prohibited.
8 COPYRIGHTS AND TRADEMARKS
8.1 Copyright Notice
All rights reserved. All material on this site is owned by Nobel, or its customers, partners, suppliers or Affiliates, and is protected by national and international copyright law. Unauthorized duplication or distribution is strictly prohibited.
The names of companies and products mentioned and contained on the Site may be the trademarks of their respective owners.
9 IDEA SUBMISSIONS
9.1 Our policy is to not accept unsolicited ideas about new marketing, advertising, product, and/or packaging concepts and/or improvements. This policy is to avoid confusion about our ownership of new concepts. If you do send Us a message about a proposed new idea, your message will be treated as non-proprietary and non-confidential and becomes our property and may or may not be used by Us for any purpose without compensation to you.
10 REPRESENTATIONS AND WARRANTIES
10.1 You represent, warrant and covenant: (a) that you are at least eighteen years old, (b) that all information provided by you is accurate and correct, and (c) that you will not infringe the right of any third party.
10.2 USE OF THIS SITE IS AT YOUR SOLE RISK. NOBEL DOES NOT REPRESENT OR WARRANT: THE ACCURACY OR RELIABILITY OF ANY CONTENT, INFORMATION, SERVICE, PRODUCTS, SOFTWARE, OR DEMONSTRATION CONTAINED ON THE SITE. RELIANCE UPON SUCH CONTENT, INFORMATION, SERVICE, PRODUCT, SOFTWARE OR DEMONSTRATION SHALL BE AT YOUR OWN RISK, WITHOUT THIS PROVISION AFFECTING THE RIGHTS YOU ENJOY, UNDER THE LAW, AS A CONSUMER.
10.3 NOBEL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND/OR ITS RESPECTIVE CUSTOMERS, PARTNERS, SUPPLIERS, AND AFFILIATES SHALL IN NO EVENT BE LIABILE FOR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION, OR LOST PROFITS, RESULTING FROM THE USE OR NON-USE OF THE SITE OR THE CONTENT, INFORMATION, SERVICE, PRODUCTS, SOFTWARE, AND DEMONSTRATIONS AND THE RELATED GRAPHICS CONTAINED THEREIN. SUCH LIMITATIONS TO CONSEQUENTIAL AND INCIDENTIAL DAMAGES IS IN EFFECT THE FULLEST EXTENT PERMITTED BY THE LAW AND FULL FORCE WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT NOBEL IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WITHOUT THIS PROVISION AFFECTING THE RIGHTS YOU ENJOY, UNDER THE LAW, AS A CONSUMER.
10.4 Nobel, while making every effort to ensure the safe navigation of the Site, does not guarantee that the Site, the servers on which it is hosted or the e-mails sent are free of viruses or other potentially harmful computer components and do not contain errors, omissions, malfunctions, delays or interruptions in operation or transmission, line drops or any other similar factors. It is to your advantage to make sure that you have adequate defense systems in place to protect your computer from viruses and/or any other harmful content.
11.1 You agree to defend, indemnify and hold Nobel, its officers, directors, employees, agents, customers, partners, suppliers and Affiliates (the "Indemnified Parties"), from and against any and all liability, costs, and settlements, including, without limitation, reasonable attorneys' fees and accounting fees, incurred by the Indemnified Parties in connection with any claim arising out of any breach of these Terms and Conditions by you or any user of any account assigned to you, whether such user is authorized or unauthorized. Nobel will promptly provide notice to you of any such claim, suit, or proceeding and, at your expense, will reasonably cooperate with you in your handling of such matter.
12.1 The Site is linked to by other Internet web sites and resources. Nobel is not responsible for the content or is in any way associated with these third parties. All inquiries regarding the linking sites should be directed to those sites. We provide links to other web sites that We think may be of interest to our users. By providing links, We are not endorsing the materials and content disseminated at those web sites, and We are not responsible for the materials and content at any other site.
13 PROTECTION OF ID AND PASSWORD
13.1 You are required to have a password and user ID to access portions of our Site.
13.2 Information given during registration must be accurate and updated accordingly. You must be 18 years or older to use this Site. In order to protect the accounts of all users, you may not select or use a user ID of another person or use a user ID in which another person has already claimed. Noncompliance with the foregoing shall constitute a breach of these Terms and Conditions. Such noncompliance may result in termination of your account. You are solely responsible for maintaining the confidentiality of your user ID and password.
13.3 You must notify Nobel at firstname.lastname@example.org of any known or suspected breach of security, including theft, loss, or unauthorized disclosure of your password or credit card information, or unauthorized access or use(s) of your account, within 24 hours from the moment the incident occurred/you become aware that the incident occurred.
13.4 You are responsible for any and all use and activity on your Nobel account. You are responsible for third party users, including employees, authorized or unauthorized by you to use your user ID and password. Any illegal activity, including, but not limited to, fraudulent misrepresentation, may be, at Nobel's sole discretion, grounds for termination of your account. In certain circumstances, Nobel may refer you to appropriate law enforcement agencies.
13.5 It is strongly recommended that you change your password regularly. Your password must contain a minimum of eight (8) characters, one uppercase, one lowercase and a number.
14.1 Nobel strives to provide the most secure environment possible for You. For this reason, Nobel takes a number of measures to ensure this secure environment.
14.2 The use of the Site for the purpose of the deliberate introduction of viruses or any other program or material that may be technically harmful or destructive is not permitted. Attempts to gain unauthorized access to the Site, the server on which it is hosted or any other server, computer or database in connection with this Site are prohibited. By accepting the Terms and Conditions, you agree not to attack this Site through a service blocking or distributed blocking attack. Failure to comply with the provisions of this clause will be reported to the competent authorities for the application of legal sanctions and will result in the immediate suspension of the right to use the Site.
15 LEGAL WARRANTY
15.1 The non-food products sold online by Nobel benefit both from the guarantees required by law in favor of the consumer.
16.1 You can terminate your account at any time. To terminate your account, send an e-mail to: email@example.com.
16.2 Nobel may, in its sole discretion, suspend or terminate your access to all or part of the Site for several reasons. Such reasons for termination include, without limitation, breach of these Terms and Conditions or if your conduct is unlawful or is harmful to the interest of Nobel and/or its customers, partners, suppliers or Affiliates, suspicion of fraud, lack of payment.
17 DISPUTES AND GOVERNING LAW
17.1 These Terms and Conditions are made under the laws of Malta and it shall be governed and construed in accordance with Maltese law.
17.2 Any claims relating to these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Maltese courts of law.
18.1 If you have any complaints about Us or our services, you may contact Us at:
E-mail address: firstname.lastname@example.org
Phone number: +1 888 747 9865
Mail address: Nobel Express Ltd: 68 Northfields Penthouse 9, Independence Avenue, Mosta MST 9026, Malta
or through the Live Chat available on the Site.
18.2 We will answer your request within a maximum term of 30 days from the moment We received your complaint.
19.1 If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.
20.1 No waiver of any of these provisions shall be deemed a further or continuing waiver of such provision or any other provision.
21 FORCE MAJEURE
21.1 Nobel is not liable for failure or delay in performing an obligation under these Terms and Conditions that is due to causes beyond its control, such as natural catastrophes, governmental acts or omission, laws or regulations, labor strikes or difficulties, computer viruses, war, transportation stoppages or slowdowns.
22.1 By agreeing to these terms, You acknowledge and consent to the following:
The information provided is true, accurate, current and complete;
You are personally responsible for keeping Your password and Your username safe.
You are authorizing Nobel to process and correct any errors on your behalf upon your communication to Nobel via Live Chat, email and/or call.
22.2 The official language of these Terms and Conditions is the English language. Should there be any conflict or inconsistency between the English version and a version in any other language, the English language version shall prevail and will be binding. All communications We send you will be in English.
22.3 Our communication with you is normally conducted via the Internet and by e-mail. However, this has no effect on Your right to contact Us in any other form if circumstances require this.
23 COMPLETE AGREEMENT
23.1 These provisions constitute the entire agreement between you and Nobel with respect to the use of this Site, Content, or Product contained therein.
23.2 Nobel may immediately terminate any or all of Your rights to use this Site at any time and for any reason, by taking into consideration the relevant laws.